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Applying for a Position at the Museum

The Philadelphia Museum of Art is an equal opportunity employer with a commitment to create and maintain a diverse workplace.

Only electronically submitted resumes linked to a specific open position can be considered. A listing of current job opportunities can be found below. To apply for a specific position click the “Apply Now >>” link that corresponds with the position you are applying for. When applying, submit your resume and cover letter in a Word or PDF document. The Museum will contact you if an interview is considered appropriate. Application materials for a specific position are kept on file for one year.

Due to the volume of resumes received, the Museum is unable to acknowledge each resume. Walk-in applications and/or general interest resumes will not be reviewed or retained.

Fellowship positions have very specific application procedures. Incomplete or late applications cannot be considered.

If you require assistance to participate in the application process, please contact a representative in the Human Resources department at 215-684-7970 to request an accommodation.

Current Openings


Installation Technician

The Philadelphia Museum of Art is seeking an organized and careful individual for a full-time position as an Installation Technician. As a member of a very busy Installation & Packing department, this role involves the installation and deinstallation of a wide variety of art objects (all media) throughout the Museum, The Perelman Building, Rodin Museum and Park Houses. As a Museum Installation Technician, you must work well under pressure, be goal and deadline oriented, be motivated, responsible and dependable as well as have a strong technical background with all hand and some power tools.

This position also requires the ability to problem solve, as there will be a wide variety of very different types of sometimes challenging, complex and tricky installations. Included duties for this position are receiving and unloading crates; transporting objects to appropriate storage areas, galleries, the Conservation Dept. or Photography. In addition, at times, this position will require fabricating and/or fitting interiors for crates. Communication skills are a must as this job entails working with a team of other installers, Registrars, Conservators, Curators, etc. There may be times where team leadership of a project will be required.

Physical requirements: ability to lift heavy crates and art, including paintings, sculpture and furniture, climb ladders and lifts to access certain works. Manual dexterity and extremely careful handling of delicate objects a must. Strong woodworking and shop skills required as well as art handling experience.

To apply, please submit your cover letter and resume.

Apply Now >>

Associate Curator of 18th and 19th Century European Painting and Sculpture

The Philadelphia Museum of Art seeks an expert in 18th and 19th century European painting and sculpture for a curatorial position at the associate curatorial level. The Museum’s European Painting and Sculpture collection comprises nearly 5,000 objects and is particularly strong in 18th century English painting, portrait miniatures and waxes, and 19th century French painting and sculpture.

The Associate Curator of 18th and 19th century European Painting and Sculpture is responsible for all aspects of the care, presentation, and development of the Museum’s important holdings of European art and will play a key role in developing the collection and producing relevant exhibitions and publications. As a member of the Museum’s curatorial staff, the Associate Curator of 18th and 19th Century European Painting and Sculpture is expected to participate in aspects of the work of the Museum and to enable it to fulfill its Mission and to maintain the highest standards of scholarship, connoisseurship, and professional practices in the field.

Requirements:
Candidates will be proven scholars with demonstrated excellence in collections development, exhibitions, and publications. Must possess a broad familiarity with the history of art and a detailed knowledge of European painting and sculpture from 1750 to 1900. Will have a demonstrated record of research and curatorial achievement. Must have excellent communication skills in both writing and public speaking and possess a good command of spoken and written French and/or other relevant languages. Must have demonstrated ability to work successfully with a broad range of Museum visitors, collectors, volunteers, and colleagues. Will possess good computer skills including databases, word processing, and other normal office applications experience. Minimum three to five years relevant experience in the field. Ph.D. preferred.

To apply, please submit a cover letter and CV with your application. Interviews will be conducted in Fall of 2016.

Apply Now >>

Corporate Relations Manager

The Philadelphia Museum of Art is currently seeking an energetic corporate fundraiser to manage its Corporate Partners annual giving program. This position is primarily responsible for advancing this annual giving program within the Museum’s Institutional Support area, including the identification, cultivation, solicitation, and stewardship of Corporate Partners. Duties include researching and cultivating new corporate prospects; managing and stewarding a portfolio of existing donors; and preparing corporate grant proposals and reports for unrestricted support. This is a unique opportunity for a development professional to increase the Museum’s corporate support as it advances a comprehensive campaign. Requirements include a Bachelor's degree, Master’s degree preferred. Minimum three years of progressive experience in fundraising, preferably in an arts or educational setting. Experience with corporate community or corporate philanthropy strongly preferred. Candidate must demonstrate exceptional communications and organizational skills. Experience working in a fast-paced, results-oriented environment and demonstrated flexibility in meeting shifting demands and priorities is a must. Knowledge of the corporate philanthropy landscape is an advantage. Proficiency in Microsoft Office programs is required; familiarity with Raiser’s Edge and Adobe Acrobat is an advantage.

Apply Now >>

Development Officer

The Museum is seeking a Development Officer to serve as an integral part of its Major Gifts and Individual Giving divisions. Working closely with the Deputy Director of Development and the Director of Prospect Research and Management, this position will meet with prospects to qualify and refer them to the appropriate division of Development. This position will serve as an ambassador for the Museum and will articulate fundraising priorities across all areas of the Museum and discuss the comprehensive Campaign currently underway with prospects. The Development Officer will maintain a small portfolio of ongoing prospect relationships and will use Raiser’s Edge to report activity daily. This position may also be responsible for other tasks and duties as assigned.

A Bachelor’s degree with a minimum of three years’ experience in Development or a related field is required. The ability to travel locally, and provide own transportation, and to work both independently and collaboratively with other staff across the Development office is essential. The ideal candidate will have excellent listening, interviewing, presentation, oral and written communication skills. The ability to quickly and effectively develop relationships is critical. Proficiency in the Microsoft Office Suite is required. A successful candidate will have experience in producing, analyzing and interpreting research data to drive actionable outreach strategies. Use of Raiser’s Edge or similar databases is essential. Ability to respect and maintain confidentiality of information is also required. This is a unique opportunity to be part of a dynamic Development office during an expansion project designed by world renowned architect Frank Gehry. This role is expected to continue through the life of the project (June 2020).

Apply Now >>

Major Gifts Officer

The Museum is seeking a results-oriented and donor-centered individual to serve as Major Gifts Officer within a comprehensive campaign environment. As part of a six-member team that reports to the Senior Director of Major Gifts, he/she will personally cultivate, solicit and manage a portfolio of 100 plus prospects. The Major Gifts team works strategically and collaboratively with Museum leadership, Trustees, volunteers and staff throughout the institution. The Major Gifts Officer also serves as the development liaison with a curatorial or program department of the Museum.

The Museum seeks detail-oriented candidates who are creative and systematic in their approach to working with their portfolio, and can engage and inspire prospective donors and volunteers. The successful candidate must have the ability to articulate in a compelling manner the priorities and programs of the Museum, and identify and interpret the interests of donors. The ideal candidate will possess a minimum of seven years of progressive Major Gifts and/or Development experience, a proven track record of success in closing gifts through direct solicitation, as well as in supporting the fundraising efforts of professional and volunteer leadership. A bachelor’s degree from an accredited institution is required. This position offers the opportunity to work with donors at the highest levels and be part of a dynamic Development office during a transformational expansion project designed by world renowned architect Frank Gehry. This role is expected to continue through the life of the project (June 2020).

To apply, please submit a cover letter and resume with your application.

Apply Now >>

Wachovia Education Resource Center (WERC) Coordinator

The Philadelphia Museum of Art is seeking a coordinator for their Wachovia Education Resources Center (WERC). The Coordinator is responsible for all programming, including in-service workshops, curriculum consulting with teachers who come to the WERC, borrowing of resource materials by teachers, and oversight of all WERC volunteers and weekend facilitators. This position also co-teaches regular evening and weekend teacher workshops with other school and Teacher Program Staff and teaches school groups several times a week. The WERC Coordinator will play a key role in the process of developing the Museum’s new framework around creativity and 21st century skills, in particular supporting and organizing our work with our teacher fellows.

Ideal Experience

Candidates should possess the following type of knowledge, skills, abilities, and experience:

• MA in art history, art education, Primary/Secondary Education, museum education, or related field.

• 3-5 years of art museum/classroom teaching experience.

• Strong working knowledge of museum education theories and practices as well as preK-12 learning and teaching strategies, curriculum, and standards.

• Knowledge of art and art history and a passion for teaching with objects.

• Demonstrated knowledge and experience developing and implementing professional development experiences and materials for educators.

• Excellent written and verbal communication skills.

• Strong interpersonal and collaboration skills.

• Strong project management skills.



Please include a cover letter and resume with your application.

Apply Now >>

Capital Project Engineer

The Philadelphia Museum of Art is currently seeing a Capital Project Engineer to assist the Director of Engineering, Facilities and Operations (Director) and The Capital Project Manager in day-to-day management of a variety of Museum Facilities Master Plan capital projects including: coordination of the MEP design, related construction activities, and project schedule. The Capital Project Engineer will assist the Director and Capital Project Manager with the Museum’s priorities in working with outside consultants and contractors. In this role the Capital Project Engineer will interface with the Architecture and Engineering Consulting Firms of the Museum’s Facilities Master Plan.

Duties and responsibilities include, but are not limited to: monitoring MEP and structural activities of the project including schedules, to ensure timely and quality completion of assigned construction projects; preparing, completing and/or reviewing all related project engineering reports to ensure accuracy; providing project status reports and project schedules; assisting with and facilitating weekly project status meeting with Museum management, vendors, subcontractors and others connected with the project; attending Board Architecture and Facilities Committee meetings; assisting Director in performing review of construction on projects including review of bid documents, review of bid procedures, review of vendor and subcontractor qualifications, review of final estimates, labor and material takeoffs, and related information; participating in all project close-out documentation including submittal of all warranty information, affidavits, record drawings, final retainage payments, releases and accounting related documents; and helping the PMA to establish and maintain effective working relationships with architects, engineers and other vendors, along with subcontractors and others, who are on the internal project team.

Qualified candidates will have: a Bachelor’s degree in Engineering (mechanical, electrical or structural, preferred) and a PE designation or equivalent professional experience required; MSc degree in engineering or an MBA is an asset; 10-15 years’ experience demonstrating increasing managerial responsibility; well-developed decision making, financial analysis and organizational skills; strong communication and interpersonal skills; ability to build and maintain excellent working relationship with management, team members and outside vendors/contractors. Prior experience in a museum or historical building setting preferred.

To apply, please submit a cover letter and résumé with your online application.

Apply Now >>

Human Resources Manager

The Museum seeks an experienced Human Resources professional to support the organization by planning, implementing, and evaluating human resources policies, programs, and practices. This role partners with and provides guidance to managers and employees on all aspects of the Museum’s employment, employee relations, training and performance management programs for exempt and non-exempt staff with the goal of attracting and retaining the Museum’s talented staff.

Areas of responsibility will include:
• Recruiting and staffing
• Employee relations
• Performance management and improvement systems
• Organizational development
• Compliance to regulatory concerns
• Employee onboarding
• Policy development and documentation

We are seeking candidates with a Bachelor’s degree, preferably in Human Resources or a business field; PHR/SPHR certification a plus. Candidates need 4+ years’ experience in HR management in an organization of similar size and complexity. Must have comprehensive knowledge of federal and state regulations and internal company policies as they pertain to human resources. The ability to establish credibility and rapport with a wide variety of associates including executive, management, staff and department co-workers is essential. Respect for confidential information and the ability to handle sensitive and challenging situations with poise and tact is required.

Apply Now >>

Web Developer

The Philadelphia Museum of Art is seeking a Web Developer to work collaboratively with Museum staff to develop innovative online user experiences that are aligned with the Museum’s goals of audience development, visitor experience, activating the collection and civic engagement. The Web Developer will manage all aspects of the Museum’s website and will supervise Web staff responsible for the creation of online interactives. He/she will be responsible for effectively communicating user experience, information architecture, and design practices to internal stakeholders using design tools, visual communications, and narrative vision; and will advocate for the innovative use of technology in all aspects of the Museum’s marketing, curatorial, education and visitor services programs.

Specific functions of the Web Developer position include, but are not limited to: serving as the lead developer and technical expert in designing, developing, and maintaining innovative, dynamic, and complex digital applications online; configuring and optimizing the Museum’s online digital environment and system architecture; and developing the connections between content management system (CMS), collections information system (CIS), linked data, application programming interfaces (APIs), a front –end MVC layer which he/she will maintain, and other shared systems, web services, and data sources.

He/she will be building and maintaining a content workflow system, via an API, to enable staff members to create, edit, and publish content to the website and other digital outlets. This will require creating and maintaining permissions management, review processes and publishing functionalities.

He/she will also be responsible for prototyping and delivering user-centered software solutions for search and discovery; serving as the Museum's primary expert on technical matters concerning web, semantic web, and other software applications; integrating online and infrastructure systems to feed content to all digital applications; researching existing and emerging technologies to determine appropriate methods of content delivery and presentation; and advising on applications, systems and metadata and writing technical documentation and specifications.

Qualified candidate will have at least 5 years of agency (or institution) experience supervising and managing website development projects as well as a degree in Computer Science, Visual Communication, Interface Design, or equivalent work experience. Additional qualifications include:

• Ability to develop and produce multimedia websites and applications using best practices for user experience and search engine optimization and technologies such as PHP, JavaScript, Ajax, jQuery, SQL, MySQL, HTML5 and CSS3.

• Skilled in writing code for large-scale, dynamic web applications, including knowledge of a programming language for a framework such as PHP, Python, Perl, or Java, and most especially, a front-end JavaScript MVC framework. Knowledge of an advanced JavaScript framework (i.e. Node, Angular, React, Backbone) is highly desirable.

• Extensive API development experience.

• Expert knowledge of content management systems and web development frameworks such as Drupal 7 and WordPress.

• Knowledge of cross-platform, digital formats for multimedia delivery and digital asset management, including text, images, video, and audio on web, mobile devices, and tablets.

• Skilled in interpersonal relations and communications in order to provide advisory services and establish productive and collaborative working relationships.

• Knowledge of linked data and semantic web technologies such as RDF, XML, SPARQL, JSON-LD, or Schema.org.

• Knowledge of analytics and reporting software and systems, especially Google Analytics.

• Experience in SEO techniques and maintenance.

• Understanding of video and audio production and delivery.

• Understanding of traditional advertising channels and campaign development.

• Demonstrable knowledge of multiple software applications, web services, and cross platform execution.

• Strong technical skills focused on current web and mobile device content development and delivery.

• Demonstrated ability to multi-task, handling frequent interruptions and shifting priorities.

• Excellent written and verbal communication problem analysis and problem-solving skills.

• Excellent staff management skills to nurture and lead a web development team.

• Strong attention to detail.

• Experience with a version control system (such as Git)

• Knowledge of automated testing (TDD/BDD)

To apply, please create a single document containing a cover letter and resume to upload with your application.

Apply Now >>

Help Desk Technician

The Philadelphia Museum of Art is currently seeking a Help Desk Technician to provide technical support to staff over the phone and in person, and to help maintain the smooth operation of the Museum computer facilities. This position will provide hands-on as well as remote assistance to requests for technical support for commonly used software, hardware, and other equipment within the Museum. The Help Desk Technician will also manage the circulation of laptops, manuals, and other materials as appropriate.

Ideal candidates will have 3-5 years of help desk experience; experience supporting Windows 7 and Mac operating systems, MS Office (2010 and 365), Adobe and other standard office applications; and experience setting up and supporting Dell and Mac equipment, iPhone, iPad, Droid, etc.; Understanding of Active Directory domain environment; Strong documentation skills; Experience with Point-of-Sale systems, VoIP deployment, and ticketing systems, highly desirable; Friendly, customer oriented demeanor with strong communication skills in person and over the phone required. Ability to handle shifting priorities, and exercise patience and professionalism during busy times a must. Strong problem solving skills and the ability to work with or without supervision.

To apply, please attach a cover letter and resume with your application.

Apply Now >>

Digital Asset Librarian

The Philadelphia Museum of Art is currently seeking a Digital Asset Librarian to activate and expand access to our world-class art collections and the digital media that is produced from them. Working under the general direction of the Arcadia Director of the Library and Archives and in close collaboration with the Information and Interpretive Technology (IIT) department, this position will oversee the development and implementation of an institution-wide digital asset management system (DAMS). The Digital Asset Librarian will sustain the DAMS and all workflows associated with it from metadata standards, system maintenance, training and outreach initiatives, to supporting internal and public awareness, understanding, and use of the Museum’s digital media assets.

Job responsibilities include, but are not limited to, working with both individuals and departments to research, recommend, implement, develop and sustain a DAMS. The Digital Asset Librarian will collaborate with key stakeholders to codify and implement digital media asset metadata standards and workflows. In close partnership with IIT, he/she will select a system and plan system customizations, upgrades, integrations, testing, and maintenance; provide day-to-day and long-range administrative and strategic oversight of the DAMS. He/she will play a key role in any vendor or developer communications and management; lead user training and assist users with all aspects of the system; develop and maintain systems and product documentation and user workflows and policies.

Qualified applicants will have: a Master’s degree in Library Science or equivalent professional experience, with strong digital content, metadata, systems, and/or comparable focus; demonstrated experience in implementing an institution-wide DAMS, managing metadata, born-digital and digitized media assets; a general understanding of network operating systems, SQL and Web tools and applications, e.g., API, PHP; demonstrated experience with user support and services, collections management systems, web technologies; excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills, and a demonstrated ability to interact well with both technical and non-technical colleagues, system vendors and general users; excellent organizational, follow-through and communication skills, including training, writing procedures and documentation; proven ability to multi-task, adhere to project timelines, work under pressure, and quickly make difficult decisions; proven ability and commitment to working independently, yet collaboratively and pan-institutionally.

To apply, please submit a cover letter and resume with your application.

Apply Now >>

Security Shift Supervisor

The Philadelphia Museum of Art is seeking a Security Shift Supervisor for the first shift working from 12am-8am, two days per week. Working under limited supervision, the Security Shift Supervisor ensures the safety and security of the Philadelphia Museum of Art’s campus from staff to the precious art collections. The Shift Supervisor will monitor building access, CCTV, and emergency response systems. The Shift Supervisor is also responsible for the timely and accurate reporting and completion of documentation related to reportable incidents.

The successful candidate will demonstrate the ability to work independently as well as with a team of support staff. The preferred candidate will have at least 5 years of supervisory experience with a track record of success with analysis, problem solving, and decision making in a cooperative and coordinated planning environment. Strong written and verbal communication skills are also essential for the job.

This position requires a high school diploma or GED. Computer proficiency is a must. Possessing a working knowledge of emergency response and building security systems including access control, CCTV, and intrusion detection is also a plus.

To apply, please attach a cover letter and resume to submit with your application.

Apply Now >>

Manager of Visitor Services

The Museum is seeking an experienced manager to ensure the highest quality visitor experience for Museum visitors and members at the Main Building, Perelman Building, Rodin Museum, and the Historic Houses Cedar Grove and Mount Pleasant. The Manager works as part of a team of four Visitor Services Managers to lead a core of Visitor Services Assistants and Parking Attendants.

The Manager will assist in the scheduling of front-line teams to ensure appropriate staffing levels; motivate and evaluate the performance and operational standards of the team; participate in public planning efforts; assist with the development and implementation of training programs; point of sale setup and reporting; supervise parking operations.

The Manager is expected to conduct regular walk-throughs and have a presence on the floor during operating hours to ensure public areas are welcoming to visitors and functioning properly. The role demands strong, proactive problem-solving abilities in order to address concerns or issues related to the visitor experience.

The requirements for the Manager position include demonstrated supervisory experience (preferably of a large staff) in the hospitality industry or in a museum setting, exceptional customer service and organizational skills, and the ability to effectively communicate with a wide variety of staff and visitors. Must be available Monday through Sunday with evening hours on Fridays and Wednesdays as well as some holidays. An interest or knowledge of the arts is highly desirable.

To apply, please attach a cover letter and resume to submit with your application.

Apply Now >>

Lead Sales Associate

Lead Sales Associates take a critical role in leading the sales staff for optimizing the visitors’ store experience and driving revenue. The position participates in all areas of store operations and merchandising and teaches sales associates the necessary skills to do the same. Lead Sales Associates take the lead and initiative in executing the daily and weekly store goals and objectives. The position orchestrates the flow of activity on the sales floor throughout day and acts as the standard for exemplary performance in organizational and customer service abilities. Lead Sales Associates foster a positive environment on the sales floor and demonstrate the responsibility of store staff to smile and be enthusiastic on the job.

Essential Skills and Qualifications
1. Strongly motivated for career advancement to build an optimal visitors’ experience and achieve Retail sales and profit goals.
2. Driven by superior customer service with a focus on selling.
3.Able to learn quickly and retain large amounts of product knowledge.
4. Eager to teach and lead others.
5. Intuitive in communicating information regularly to colleagues with equal ability to listen.
6. Team player who works well with others and shows courtesy and respect to colleagues.
7. Willing to assume responsibility and act accordingly.
9. Possesses good interpersonal skills with the ability of influencing visitors’ buying decisions and influencing good work habits among staff.

Responsibilities
1. Provide exemplary customer service and sell to visitors. Lead other sales associates to better customer service and sales.
a. Greet every visitor with some form of contact on store entry as much as possible and thank visitors for their purchases while inviting them back to the stores.
b. Ask appropriate questions or engage conversationally with visitors to assess needs.
c. Inform visitors of merchandise sales and promotions.
d. Check back with visitors regularly.
e. Look for and suggest related items.
f. Provide honest feedback.
g. Close the sale.

2. Increase business acumen by learning and using sales reports. Uses sales reports as part of regular communication regarding store concerns, i.e., Retail performance, stock needs, payroll usage, etc.

3. Build a strong sales team by assisting recruitment and development of staff.

4. Practice open and candid communication with sales associates and other staff.

5. Operate Retail technology systems and customer check-out procedures and teach others to do the same. Process sales quickly and teach others to do the same.

6. Adhere to strict cash handling procedures at opening and closing and for preparing daily receipt reconciliations and bank deposits.

7. Maintain store equipment and fixtures as needed.

8. Manage and/or execute store merchandise recovery, restocking and cleanliness standards.
a. Make front displays and windows a priority for presentation and restock.
b. Straighten merchandise on display.
c. Clean displays and dusts regularly.
d. Fill in stock from Distribution Center and other storage areas.
e. Organize understock and overstock locations.
f. Ticket product as necessary.
g. Verify proper signing and pricing.

9. Relay accurate product information and teach others to do the same.

10. Project a knowledgeable and confident image and teach others to do the same.

Apply Now >>

Parking Attendant

The Philadelphia Museum of Art is seeking an attentive, outgoing, and energetic individual to help enrich the experience of Museum visitors from the moment they arrive. Responsibilities include, but are not limited to: taking payment for parking fees, monitoring availability of parking spaces, giving general city and Museum information to visitors, and keeping an accurate record of tickets and payments. Parking Attendant candidates should have excellent customer service skills, clear written and verbal communication skills, and a desire to be part of an exciting operation.

The ideal candidate will have demonstrated experience in retail or hospitality, cash handling, and customer service. Physical requirements include the ability to stand for long periods of time both outdoors and in a confined space with exposure to the weather during all seasons. Weekends, holidays, and evenings required. Hours and days will vary. This is a part-time position (up to 24 hours per week).

Apply Now >>

E-Commerce Merchandiser

The E-Commerce Merchandiser is central to developing and implementing merchandising strategies that maximize sales performance and profitability. The individual will maximize sales by developing sound merchandise plans for an assigned group of product categories that support Museum goals for sales, turn and margin.

The individual will coordinate the online store’s merchandise assortment based on reporting and analysis, exhibition plans, and promotional needs. The individual will set up and manage promotions on the site, code products in the POS system with flags needed for proper functionality and display, and produce reports concerning e-commerce sales and trends. The E-Commerce Merchandiser is responsible for creating categories of merchandise for gift guides, marketing campaigns, or other themes, and will update product attributes and other product information to support the site. The individual will manage discounts and customer types, including Membership, and manage the corporate, wholesale, and special event sales.

The individual will lead open-to-buy meetings with the Associate Director, providing strategic and analytical support to ensure the achievement of sales, gross margin, and key financial goals. The individual will participate in the development of the merchandise core assortment and help determine new product additions to the online store, maintain inventory levels, drive replenishment, and set production schedules to create the product records and content needed. As a key leadership position, the E-Commerce Merchandiser partners with the entire retail management team in the accomplishment of department goals.

Essential Skills and Qualifications
1. Bachelor’s degree with 2-5 year experience working in an online retailing environment.
2. Experience in managing a web product assortment of merchandise, including developing production schedules and coordinating with Product Development, Inventory Planning and Fulfillment Operations.
3. Merchandising experience and sales reporting skills are required, with the ability to set up offers and promotions and create compelling online merchandising features such as gift guides.
4. Detail-oriented, with knowledge of industry standards for product categorization, navigation, and formats for specifications (such as dimensions and materials) with a proven ability to be creative in merchandising.
5. Ability to work well within a team environment.
6. Possess strong organizational skills and the ability to manage numerous details simultaneously.
7. Expert knowledge of web analytics, especially Google Analytics Universal.
8. Strong statistical analysis skills including understanding all aspects of retail math, open-to-buy processes and gross margin.
9. Strong communication and presentation skills.
10. Excellent organizational and problem-solving skills with ability to prioritize.
11. Technical proficiency with Microsoft Excel and Word.
12. An understanding of the visitors’ needs, the desired shopping experience, and the ability to creatively identify the appropriate product/trends that will appeal to the visitors and meet their expectations.

Responsibilities
1. Develop and enhance the product assortment for the ecommerce site, responding to sales patterns online and in-store as well as market trends. Set and manage the web production schedule.
2. Establish merchandising direction for focused continuity, increased brand identity, and profitability. Institute tactical plans to maximize return of investment.
3. Assist in determining the overall mix of product for each area of responsibility to ensure that the final mix is ultimately visitor-oriented and curated to achieve a set profit plan.
4. Create the online content and promotions calendar. Set up offers in the online store.
5. Merchandise the site with themes and events related to the overall retail offering and museum calendar, frequently refreshing content, and developing promotions. Test various product, merchandising, and promotions strategies to improve performance and revenue.
6. Monitor site tracking and Google Analytics. Provide reporting on traffic, conversion, abandonment, and other user behavior both monthly and annually.
7. Set up data in the inventory/POS system or ecommerce content tool, such as for search and navigation, attaching inventory and price attributes to product records, and adding web flags to products.
8. Identify inventory levels needed to support the rate of sale and the markdown strategy for a merchandise area based on sell-through percent, weeks of supply and planned product life span.
9. Manage sales reporting and prepare sales and inventory reports.
10. Develop projections and inventory flow for key items and collections.
11. Oversee distribution and allocation of product and recommend resolution to distribution and supply issues.
12. Analyze inventory and sales data for SKUs to allocate SKU units accordingly.
13. Analyze and manage the distribution of seasonal and end of life products to maximize profitability.
14. Create and generate reports to analyze sales trends and inventory levels for pre-season and in-season planning.
15. Ensure the financial success of assigned product departments by meeting or exceeding sales, gross margin, and inventory turn goals.
16. Build, leverage and maintain strong vendor relationships that complement and enhance business performance.
17. Assist in the design, production, sourcing and development of new products. Oversee production.
18. Manage the purchase order function. Track purchase orders from the date of creation, the shipment of product, and manage backorder and overdue POS to successful closure.
19. Respond to customer feedback and market trends and develop action plans that drive category-specific growth and increased profitability.
20. Monitor SKU performance and recommend markdowns and discounts to ensure achievement of company sell through and aging targets.
21. Conduct competitive research using sources across multiple categories.
22. Manage the development of annual, seasonal, monthly, and weekly merchandise plans and monitor open-to-buy for assigned product categories.
23. Employ necessary merchandising strategies to successfully deliver specific category goals by staying current on customer purchasing and product movement trends.
24. Routinely present recommendations and other analysis related to driving short and long-term Museum goals and maximizing profitability.
25. Maintain strong working relationships and communications with suppliers to confirm production/shipping schedules and monitor open purchase orders for all orders to ensure on-time deliveries.
26. Actively participate in weekly merchandising meetings, store meetings and training sessions.
27. Complete special projects and assignments as requested.

Apply Now >>

E-Commerce Content and Design Specialist

The E-Commerce Content and Design Specialist takes a critical and collaborative role in the development of all content displayed in the Philadelphia Museum of Art’s online store, the optimization of the customer experience, and in creating strategies for driving revenue. The position manages the overall look and feel of the online store and is responsible for all text, images, onsite features, and customer communication. The position is in charge of designing the graphic assets used on the site and writing the product and marketing copy. The position works closely with the merchandising and operations teams within Retail, and acts as the liaison to the Marketing and Communications Department, providing images and text for email, search, social media, and other retail marketing campaigns. The position works collaboratively with the Museum’s website and technology groups to ensure content coordination and program synergy. The main objective of the position is to develop the design aesthetic, build the product offering, improve the quality of presentation, and drive traffic to the site in order to increase web sales significantly.
<>br Essential Skills and Qualifications
1. Graphic design and copywriting background required.
2. BA or BFA degree and 2-5 years of e-commerce site management experience required.
3. Expertise in the Adobe Creative Cloud, including Photoshop, Illustrator, Dreamweaver, and InDesign. Proficiency in HTML and CSS.
4. Experience in e-commerce strategy, web-optimized design, online content creation, digital marketing, and online merchandising.
5. Excellent writing skills and attention to detail, previous experience defining and following style guides for web copy and image creation and adjusting metadata for search engine optimization.
6. Experience in a sophisticated online retailing environment, especially using Software as a Service (SaaS) platform. Experience in the use of content management tools.
7. Motivated to build an optimal online visitors’ experience and achieve e-commerce sales and profit goals through all means including feature development and marketing.
8. Ensures that the Retail brand’s graphic identity and messaging are consistent on the site and across all media. Provides a rich multi-channel experience across platforms.
9. Clear communication skills to share process, design, copy writing, imaging, and marketing knowledge and vision with the entire Retail Department.
10. Team player who works well with others and shows courtesy and respect to colleagues.

Responsibilities
1. Design and upload home page banners that feature products, exhibitions, and themes that appeal to online customers, reflect Retail’s overall strategy, and generate sales.
2. Design and upload product category images, gift guide images, onsite ads, menu drop down images, and all other graphic assets to be used on the site. Provide style and creative direction for the product image creation and photo shoots.
3. Design images and provide text needed for marketing campaigns, including Retail emails, other Museum emails, search engine marketing, print campaigns, and other marketing as needed. Develop partner programs and advocate for Retail’s inclusion in the Museum’s general outreach programs such as social media.
4. Write effective product copy for all products on the site. Employ additional content, including editorial reviews, customer reviews, product award information, product labeling and warnings, age ranges, suggested products, and other means to expand and enhance the basics of item copy and specifications.
5. Define detailed product specifications (dimensions, materials, etc.). Utilize rich keywords for SEO effectiveness in metadata and in body copy, and use best practices for overall SEO effectiveness.
6. Write and edit static text on the site such as category descriptions, Gift Guide topics, the store blog, Customer Service policies, shipping details, and other functional information.
7. Develop compelling copy for the site’s homepage ads, offers, and other calls to action.
8. Work closely with the E-Commerce Merchandiser to support the initiatives in the Retail content and promotions calendar and to meet exhibition category and product creation deadlines.
9. Increase business acumen by learning and using sales reports. Use sales reports to communicate successful products and programs to the Merchandising team.
10. Identify enhancements that further engage the Museum's current and potential visitors, plan future improvements to the user experience and/or workflow, and development projects with outside vendors and internal stakeholders.
11. Lead and coach store staff on cross channel practices, including differences in assortment, discounts and promotions, and preferences and customer contact.
12. Maintain a clean, organized and safe workspace.

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Merchandise Planner and Allocator

The Merchandise Planner and Allocator is central to developing and implementing merchandising strategies that maximize sales performance and profitability. The individual will maximize sales by developing sound merchandise plans for an assigned group of product categories that support Museum goals for sales, turn and margin. The individual will understand the customer, leverage relationships with vendors, and react to sales trends with speed. The individual will lead open-to-buy meetings with the Associate Director, providing strategic and analytical support to ensure the achievement of sales, gross margin, and key financial goals. The individual will participate in the development of the merchandise core assortment and help determine new product additions to the store, maintain inventory levels, drive replenishment, and set production schedules to create the product records and content needed. As a key leadership position, the Merchandise Planner and Allocator partners with the entire retail management team in the accomplishment of department goals.

Essential Skills and Qualifications
1. 3-5 years of experience in a Planning or Allocation Analysis role with progressive merchandising capabilities.
2. Sales reporting skills are required.
3. Detail oriented with a proven ability to be creative in merchandising.
4. Ability to work well within a team environment.
5. Strong statistical analysis skills including understanding all aspects of retail math, open-to-buy processes, turn, gross and net margin.
6. Strong communication and presentation skills.
7. Excellent organizational and problem-solving skills with ability to prioritize.
8. Technical proficiency with Microsoft Excel and Word.
9. An understanding of the visitors’ needs, the desired shopping experience, and the ability to creatively identify the appropriate product/trends that will appeal to the visitors and meet their expectations.

Responsibilities
1. Establish merchandising direction for focused continuity, increased brand identity, and profitability. Institute tactical plans to maximize return of investment.
2. Assist in determining the overall mix of product for each area of responsibility to ensure that the final mix is ultimately visitor-oriented and curated to achieve a set profit plan.
3. Identify inventory levels needed to support the rate of sale and the markdown strategy for a merchandise area based on sell-through percent, weeks of supply and planned product life span.
4. Manage sales reporting and prepare sales and inventory reports.
5. Develop projections and inventory flow for key items and collections.
6. Oversee distribution and allocation of product and recommend resolution to distribution and supply issues.
7. Analyze inventory and sales data for SKUs to allocate SKU units accordingly.
8. Analyze and manage the distribution of seasonal and end of life products to maximize profitability.
9. Create and generate reports to analyze sales trends and inventory levels for pre-season and in-season planning.
10. Ensure the financial success of assigned product departments by meeting or exceeding sales, gross margin, and inventory turn goals.
11. Build, leverage and maintain strong vendor relationships that complement and enhance business performance.
12. Assist in the design, production, sourcing and development of new products. Oversee production.
13. Manage the purchase order function. Track purchase orders from the date of creation, the shipment of product, and manage backorder and overdue POS to successful closure.
14. Respond to customer feedback and market trends and develop action plans that drive category-specific growth and increased profitability.
15. Monitor SKU performance and recommend markdowns and discounts to ensure achievement of company sell through and aging targets.
16. Conduct competitive research using sources across multiple categories.
17. Manage the development of annual, seasonal, monthly, and weekly merchandise plans and monitor open-to-buy for assigned product categories.
18. Employ necessary merchandising strategies to successfully deliver specific category goals by staying current on customer purchasing and product movement trends.
19. Routinely present recommendations and other analysis related to driving short and long-term Museum goals and maximizing profitability.
20. Maintain strong working relationships and communications with suppliers to confirm production/shipping schedules and monitor open purchase orders for all orders to ensure on-time deliveries.
21. Actively participate in weekly merchandising meetings, store meetings and training sessions.
22. Complete special projects and assignments as requested.

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Sales Associates

The Philadelphia Museum of Art is currently seeking engaging, self-motivated and high-energy individuals to sell in the Museum's retail stores.

Candidates must enjoy fully engaging with visitors at a constant pace within organized chaos and among people of all ages. Exceptional customer service is expected and ideal candidates will not be shy in approaching new challenges and regular change enthusiastically. Confident comfort working with technology is best. Full-time and part-time hours available. Scheduling flexibility is necessary for weekend, holiday and evening shifts. Work schedules vary weekly. Please join us for some fun and have an experience of a lifetime around some of the most beautiful art in the world.

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