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Contact Us

Member Services
    Call: 215-684-7840
    E-mail:
    Fax: 215-235-0042
Associates and Chairman’s Council
    Call: 215-684-7766
    Email:

Representatives are available to assist you Monday through Friday, between 9:00 a.m. and 5 p.m. Please allow 48 hours for responses to e-mail or voice message inquiries.

Frequently Asked Questions

May I visit the Museum without my membership cards?
Yes, you may always access the Museum as a current member without your cards. Visit any Membership or Visitor Services desk in the Museum to verify your current membership status. You will be issued a temporary member ticket for that visit so that you may enjoy your member discounts in the stores, cafeteria, Granite Hill restaurant, and parking garage.

What should I do if I’ve lost or misplaced my membership cards?
Contact Member Services or visit any Membership or Visitor Services desk in the Museum to request replacement cards.

Are children included in my membership?
Yes, all membership categories include an exhibition ticket and unlimited free general admission for all children in your life (18 and under).

How do I receive the discounted $10 admission for my guests?
Guests that are not covered by your membership enjoy half-price general admission. That’s only $10 each for up to 10 guests. Use this benefit when you’re at the Museum with your guests, or purchase discounted admission for your guests in advance by contacting Member Services.

I am a Keystone member or above ($250+). How do I redeem my…

    Free admission at partner museums?
    Simply present your current membership card to the admissions staff when you visit a participating partner museum. If you have not received your cards yet, contact Member Services for a temporary card via e-mail. This benefit entitles you to free general admission for 2 people and does not apply to ticketed exhibitions.

    Guest passes?
    Contact Member Services or visit any Membership or Visitor Services desk in the Museum to receive your complimentary one-time-use guest passes. The number of guest passes depends on your level of membership. Keystone members ($250) receive 4; Sustainer members and above ($500+) receive 6.

    Parking vouchers?
    Visit any Membership or Visitor Services desk in the Museum on the day of your visit to redeem a one-time-use parking voucher. Keystone members and above ($250+) receive 2 vouchers per membership year.

I am a Sustainer member or above ($500+). How do I utilize my 10% discount at Stephen Starr Restaurants?
Simply present your current membership card to your server to receive 10% off a party of 4 or less. Only valid at Philadelphia locations. Excludes tax and gratuity.

How can I make a change to my contact information?
Contact Member Services or visit any Membership or Visitor Services desk in the Museum to update your contact information.

How can I purchase a Student membership?
Proof of full-time enrollment status is required to purchase a Student membership. Please present a current and valid ID when purchasing at the Museum. To purchase a Student membership online, send a copy of your current and valid ID by fax to 215-235-0042 or email to . Member Services will then contact you with a promotional code that will allow you to complete the transaction online. If you sent your payment through the mail, your membership will be processed once proof of full-time student status is received.

When will my exhibition tickets be mailed to me?
Access to many of the Museum’s exhibitions is included in general admission, and therefore members may see them unlimited times for free. For ticketed exhibitions, members must reserve their allotted complimentary tickets for a specific date and time. Once you have reserved your tickets, we will either mail them to you or place them at Will Call for you to pick up.

Three easy ways to reserve your free exhibition tickets:
  • Online*
  • By Phone: Call 215-235-7469, Monday through Friday, between 9:00 a.m. and 5:00 p.m.*
  • Onsite: Visit any Membership or Visitor Services desk in the Museum.


Your Benefits at a Glance

Benefits continue at the Associates and Chairman’s Council levels ($2,500+), including VIP passes for ticketed exhibitions, specially designed programs, travel opportunities, and concierge service. Learn more >>


New Kids’ Benefits for All Members

All membership options include admission and exhibition tickets for all children in your life (18 and under).


Using Your Benefits

Admission and Tickets
Reserve online, call 215-684-7840, or present your membership card at any Visitor Services desk in the Museum. Service charges may apply.*

Guest Passes (Keystone+)
Call 215-684-7840, or e-mail to request your free one-time-use guest passes.

Admission at Partner Museums (Keystone+)
Present your Philadelphia Museum of Art membership card at our current partner museums.

Parking Vouchers (Keystone+)
Present your membership card at any Visitor Services desk in the Museum to redeem a one-time-use parking voucher (2 per membership year).

Private Tour (Patron+)
Call 215-684-7840 to book your tour for up to 10 people.


Member Discounts

Present your membership card for these valuable members-only discounts.

Parking
First hour free, $8 for the next 4 hours, and $2 for each additional hour in the Museum’s garage (parking ticket must be validated inside the Museum for these rates)

Shopping
10% off regularly priced merchandise in the Museum Stores

Dining
10% off in the Museum’s Granite Hill restaurant, cafés, cafeteria, and on all food and beverage purchases at Wednesday Nights and Art After 5

Starr Restaurants (Sustainer+)
10% off for parties of up to 4 people at all Stephen Starr Restaurant locations in Philadelphia


Members’ E-Newsletter

Sign up to receive our exclusive Members'-E-Newsletter and each month we’ll send you the latest Museum information, including exhibition announcements, special offers, invitations to engaging programs, and more.


Gift Memberships

A Museum membership is a unique and priceless gift. Share the Museum with family, friends, coworkers, neighbors, or anyone who could benefit from the power of art in their lives. Upgrade to Membership in a Box to add a Museum mug packaged in an elegant gift box for an additional $10, plus shipping. Gift memberships must be activated within one year of purchase.

Three easy ways to purchase:
  • Online
  • By Phone: Call 215-684-7840, Monday through Friday, between 9:00 a.m. and 5:00 p.m.
  • Onsite: Visit any Membership or Visitor Services desk in the Museum.


*A nonrefundable service charge of $2.50 per member ticket and $3.50 per nonmember ticket is added to all phone and online orders. The service charge is waived for Sustainer members and above ($500+).


For more information, please contact Membership by phone at 215-684-7840, by fax at 215-235-0042, or by e-mail at .

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