Juliet A. Childs has been named Manager of the Museum's newly formed Department of Visitor Services. A graduate of the Wharton School at the University of Pennsylvania, Ms. Childs first joined the Museum's staff in 1995. She was instrumental in developing the Museum's highly effective Ticket Center, a coordinated and comprehensive admissions operation, and most recently served as Assistant Manager of the Membership Department. As Manager of Visitor Services, she will supervise all general admission services, and will oversee sources of "front-line" information, including the Museum's Telephone Receptionists and Membership Volunteers.
"The Department of Visitor Services is committed to ensuring that everyone who contacts the Museum--whether as a visitor, or via telephone or internet--has every opportunity to truly connect with the many resources and pleasures of this great institution," explains Ms. Childs. "Through this ambitious new initiative, we will rigorously seek to achieve and maintain the highest quality service, and build rewarding, ongoing relationships between the Museum and its growing audience."
Before coming to the Museum, Ms. Childs worked in human resources and information technology for General Electric Company and Martin Marietta. Long involved in community affairs, Ms. Childs is a docent with the African American Museum in Philadelphia, and a member of the University of Pennsylvania Secondary School Committee.